Shipping policy
1. Shipping Locations
We currently ship to all provinces and territories in Canada. International shipping is not available at this time.
2. Processing Time
- Orders are typically processed and handed to the carrier within 1–2 business days after payment confirmation.
- Pre-order or made-to-order items may take 3–7 business days to process (noted on product page).
- Business days: Monday–Friday, excluding Canadian statutory holidays.
3. Order Tracking
- You’ll receive a tracking number via email once your order ships.
- Track your package directly on the carrier’s website (Canada Post, Purolator, etc.).
4. Shipping Restrictions
- We cannot ship to PO Boxes for orders over 10 kg or requiring signature.
- Hazardous materials, perishables, or oversized items may have additional fees or restrictions (noted on product page).
5. Delays & Force Majeure
We are not responsible for delays caused by:
- Carrier issues
- Severe weather
- Customs (if applicable)
- Incorrect shipping address provided
6. Damaged or Lost Shipments
- Inspect your package upon arrival. Report damage within 24 hours of delivery with photos.
- Lost packages: We’ll file a claim with the carrier. Replacement or refund issued once resolved (typically 7–14 days).
7. Address Changes
- Changes after shipping incur a $15 rerouting fee (if possible).
- We are not liable for orders shipped to incorrect addresses provided by the customer.
8. Taxes & Duties
- Prices include Canadian sales tax (HST/GST/PST) where applicable.
- No additional duties for domestic (Canadian) orders.
Questions? Contact us at [support@yourstore.com] or call (416) XXX-XXXX (Mon–Fri, 10 AM–6 PM EST).
Shipping rates and times are estimates and may vary. We reserve the right to modify this policy without notice.