Refund policy

Exchange and Refund Policy – Glassware

Effective Date: [Insert Date]

Thank you for shopping with us. We want you to love your glassware, but we also need clear rules to keep things fair and manageable. Below is our policy for exchanges and refunds.

1. Inspection Upon Delivery

  • Inspect immediately. Open your package as soon as it arrives and check every item for damage.
  • 24-hour window. You have exactly 24 hours from the time of delivery to report any damage. Delivery time is recorded by the carrier’s tracking information.

2. Damage Reporting (Only Way to Qualify for Exchange or Refund)

  • Send clear photos. Email us at [support@yourstore.com] with:
    1. At least 3 high-resolution photos showing:
      • The damaged glassware from multiple angles.
      • The packaging it arrived in (inside and outside).
      • The shipping label with tracking number visible.
    2. Your order number in the subject line.
  • Deadline is strict. Photos received after 24 hours will not qualify for exchange or refund—no exceptions.

3. What Qualifies



Issue Eligible? Notes
Broken, cracked, or chipped upon arrival Yes Must meet photo deadline
Manufacturing defect (e.g., bubbles, uneven rim) Yes Must meet photo deadline
Wrong item shipped Yes Must meet photo deadline
“Changed my mind” / doesn’t match decor No Glassware is final sale once 24 hrs pass

4. Exchange Process

  1. We review your photos within 1 business day.
  2. If approved, we send a pre-paid return label.
  3. Return the damaged item in its original packaging within 7 days.
  4. Once received, we ship your replacement free of charge (same item or equivalent).

5. Refund Process (Only If Replacement Unavailable)

  • Full refund to original payment method.
  • Issued within 3 business days of receiving the returned item.
  • Original shipping fees are non-refundable.

6. Non-Returnable Items

  • Items damaged after the 24-hour window.
  • Items used, washed, or altered in any way.
  • Custom or personalized glassware.

7. Shipping Damage vs. Carrier Claims

  • If the outer box is crushed and glass is broken, take a photo of the box before opening—this strengthens any carrier claim we file on your behalf.
  • We handle all carrier disputes; you just need to meet the 24-hour photo rule.

8. Contact

  • Email: [support@yourstore.com]
  • Response time: Within 4 business hours (Mon–Fri, 9 AM–5 PM [Your Time Zone])

By placing an order, you agree to this 24-hour damage reporting policy. We reserve the right to deny claims that do not follow these exact steps.